With the colaboration of:

Croatia > Right To Access

Indicator	Description	Scoring instructions	MAX score	Findings	Points	Article	Comments
1	The legal framework (including jurisprudence) recognises a fundamental right of access to information.	Score 0 for no constitutional right to information, 1 point for a limited constitutional right, 2 points for full constitutional recognition of a public right of access to information.	2	YES		Article 38 Constitution: " "The right to access to information held by any public authority shall be guaranteed. Restrictions on the right to access to information must be proportionate to the nature of the need for such restriction in each individual case and necessary in a free and democratic society, as stipulated by law.""
2	The legal framework creates a specific presumption in favour of access to all information held by public authorities, subject only to limited exceptions.	No=0, Partially=1, Yes=2	2	YES		Art.4: (1) All information possessed, disposed of or controlled by bodies of public authority shall be available to interested beneficiaries of the right to information.
3	3.1 The legal framework contains a specific statement of principles calling for a broad interpretation of the RTI law 3.2 The legal framework emphasises the benefits of the right to information?	3.1(Y/N - max 1 point) 3.2 (Y/N - max 1 point)	2	Partially		3.1 -Article 2: "The purpose of this Law is to enable and ensure the realization of the right on access to information to the natural and legal persons through open and public activities of the public authorities, in accordance to this and other laws."

Croatia > Scope

Indicator	Description	Scoring instructions	MAX score	Findings	Points	Article	Comments
4	Everyone (including non-citizens and legal entities) has the right to file requests for information.	Score 0 point if only residents/citizens; 1 point for all natural persons; 1 point for legal persons.	2	YES		Art.3: 1) “The user of the right to information” (hereinafter: user) is any domestic or foreign natural or legal person."
5	The right of access applies to all material held by or on behalf of public authorities which is recorded in any format, regardless of who produced it.	Score 1-3 points if limited definition of information information such as not "internal documents" or databases excluded, 4 points for all information with no exceptions.	4	YES		Art 3: 3 “Information” is a written, drawn, graphic, printed, recorded, magnetic, optical, electronic or other record of data in a single matter which forms a content unit, and is held, managed or supervised by a public authority. Art. 4.1 "(1) All information possessed, disposed of or controlled by bodies of public authority shall be available to interested beneficiaries of the right to information."	In the article 3 we find the definition of "information" and the article 4.1 says all the information possessed by public authority shall be avaliable
6	Requesters have a right to access both information and records/documents (i.e. a right both to ask for information and to apply for specific documents).	Score 1 point for only documents, 1 point for information	2	YES		Art 3: 3 “Information” is a written, drawn, graphic, printed, recorded, magnetic, optical, electronic or other record of data in a single matter which forms a content unit, and is held, managed or supervised by a public authority. art. 3.4 "Document" is any material means where information is written or entered which is possessed, disposed of or controlled by a body of public authority" Art. 4.1 "(1) All information possessed, disposed of or controlled by bodies of public authority shall be available to interested beneficiaries of the right to information."
7	The right of access applies to the executive branch with no bodies or classes of information excluded.This includes executive (cabinet) and adminsitration including all ministries, departments, local government, public schools, public health care bodies, the police, the armed forces, security services, and bodies owned or controlled by the above.	Score 4 points for central government agencies covered: 1 for the head of state, 1 for ministries, 1 for other non-statutory agencies created by the ministries, 1 for state and local government if the government is unitary. If it´s a federalist system, 2 points for the non-statutory agencies. This can be determined by examining the length and thoroughness of the list, if such a schedule exists. Score 1 point for the archives. Add three points and deduct 1 for each exempted central agency (such as the armed forces, police, etc).	8	YES		Art. 3..1.2 ""The bodies of public authority" are state bodies, bodies of units of local and regional selfgovernment, legal persons vested with public powers and other persons to whom public powers have been delegated."	The art. 3 clarifies that all state bodies are under the scope. Also bodies, subject to the public law and the individual and legal entities financed with public funds.
8	The right of access applies to the legislature, including both administrative and other information, with no bodies excluded.	Score 1 point if the law only applies to administrative documents, 2-3 points if some bodies excluded, 4 points if all legislative branch at all levels of government	4	YES		Art. 3..1.2 ""The bodies of public authority" are state bodies, bodies of units of local and regional selfgovernment, legal persons vested with public powers and other persons to whom public powers have been delegated."	The art. 3 has a broad scope, so these bodies seem to be included.
9	The right of access applies to the judicial branch, including both administrative and other information, with no bodies excluded.	Score 1 point if the law only applies to administrative documents, 2-3 points if some bodies excluded, 4 points if all judicial branch at all levels of government	4	YES		Art. 3..1.2 ""The bodies of public authority" are state bodies, bodies of units of local and regional selfgovernment, legal persons vested with public powers and other persons to whom public powers have been delegated."	The art. 3 has a broad scope, so these bodies seem to be included.
10	The right of access applies to State-owned enterprises (commercial entities that are owned or controlled by the State).	Score 1 point if some, 2 points if all	2	NO
11	The right of access applies to other public authorities, including constitutional, statutory and oversight bodies (such as an election commission or information commission/er).	Score 1 point if some bodies, 2 points if all	2	YES		Art. 3..1.2 ""The bodies of public authority" are state bodies, bodies of units of local and regional selfgovernment, legal persons vested with public powers and other persons to whom public powers have been delegated."	The art. 3 has a broad scope, so these bodies seem to be included.
12	The right of access applies to a) private bodies that perform a public function and b) private bodies that receive significant public funding.	1 point for public functions, 1 point for public funding	2	Partially		Art. 3..1.2 ""The bodies of public authority" are state bodies, bodies of units of local and regional selfgovernment, legal persons vested with public powers and other persons to whom public powers have been delegated."

Croatia > Requesting Procedures

Indicator	Description	Scoring instructions	MAX score	Findings	Points	Article	Comments
13	Requesters are not required to provide reasons for their requests.	Y/N answer 0 or 2 points	2	YES		Art.11: (4) The applicant is not obliged to give the reasons for requesting access to the information.
14	Requesters are only required to provide the details necessary for identifying and delivering the information (i.e. some form of address for delivery).	Score Max 2 points and deduct if requesters are required to give any of the following: ID number, telephone number, residential address, etc.	2	YES		Art 11: (3) A written request shall contain: the title and seat of the body of public authority to whom the request is addressed, the data important for recognition of the information requested, the name and surname and address of the physical person making the request, the company, or title of the legal person and its seat.
15	There are clear and relatively simple procedures for making requests. Requests may be submitted by any means of communication, with no requirement to use official forms or to state that the information is being requested under the access to information law.	Max 2 points. Considerations include that there is no requirement to state that the request is under the RTI law, nor to use an official form, nor to identify the document being sought.	2	YES		Art 11: (1) The beneficiary exercises his/her right of access to information by submitting an oral or written request to the competent body of public authority. (2) If the request is submitted orally, minutes shall be made of it, and if it is made over the telephone or by other telecommunications equipment an official note shall be made.
16	Public officials are required provide assistance to help requesters formulate their requests, or to contact and assist requesters where requests that have been made are vague, unduly broad or otherwise need clarification.	Score 1 point for help in formulation and 1 point for clarification procedures	2	YES		Art. 22.3.3:"Information officer shall: provide essential help for applicants in relation to the exercise of their rights established in this Act." and General Administrative Procedure Act - Art. 7 (NN 47/09)
17	Public officials are required to provide assistance to requesters who require it because of special needs, for example because they are illiterate or disabled.	Score Yes=2 point, No=0	2	YES		General Administrative Procedure Act 41(1), Code of Ethics of State Public Servants 6(1), 11(1)
18	Requesters are provided with a receipt or acknowledgement upon lodging a request within a reasonable timeframe, which should not exceed 5 working days	Score 1 point for receipt, 1 point for max 5 working days	2	NO
19	Clear and appropriate procedures are in place for situations where the authority to which a request is directed does not have the requested information. This includes an obligation to inform the requester that the information is not held and to refer the requester to another institution or to transfer the request where the public authority knows where the information is held.	Score: 1 point for information not held, 1 for referrals or 2 for transfers	2	YES		Article 13 (1) If the body of public authority does not possess, dispose of or have control of the information but does know which body is competent, it shall without delay, and no more than 8 days from receiving the request, forward the request to the body of public authority which does possess, dispose of or control the information, and shall inform the applicant accordingly. (2) In the case mentioned in Paragraph 1 of this Article, the time limits for the exercise of the right of access to information shall be reckoned from the day when the body of public authority received the forwarded request.
20	Public authorities are required to comply with requesters’ preferences regarding how they access information, subject only to clear and limited overrides (e.g. to protect a record).	Score: 2 points for Yes, only 1 point if some limitations	2	YES		Art 11: (5) The applicant may propose in the request the manner in which the body of public authority may make the information available.
21	Public authorities are required to respond to requests as soon as possible.	Score: No=0, Yes=2 points	2	NO
22	There are clear and reasonable maximum timelines (20 working days or less) for responding to requests, regardless of the manner of satisfying the request (including through publication).	Score: 1 point for timeframes of 20 working days (or 1 month, 30 days or 4 weeks). Score 2 points for 10 working days (or 15 days, or two weeks) or less.	2	YES		Art 12: (1)"On the basis of an oral or written request, the body of public authority is obliged to enable the applicant to gain access to the information within no more than 15 days from the day the request is submitted."
23	There are clear limits on timeline extensions (20 working days or less), including a requirement that requesters be notified and provided with the reasons for the extension.	---	2	Partially		Art 14: (1) "The time limits for exercising the right of access to information established by this Act, may be extended by up to 30 days […]"	It scores 1 point because the law regulate the extension of time limits, but these limits go up to 30 days.
24	It is free to file requests.	Score: No=0, Yes=2 points	2	YES		Art 19: The body of public authority has the right to reimbursement by the beneficiary of material expenditure in relation to the supply and service of the information requested.	Filing is free, fee related to actual material costs are regulated by special regulation (Official Gazette 38/2011)
25	There are clear rules relating to access fees, which are set centrally, rather than being determined by individual public authorities. These include a requirement that fees be limited to the cost of reproducing and sending the information (so that inspection of documents and electronic copies are free) and a certain initial number of pages (at least 20) are provided for free.	Score 1 point for fees being limited to reproduction and delivery costs and set centrally, 1 point for at least 20 pages free of charge or for fees being optional	2	YES		???	There is at least 20 pages free of charge??
26	There are fee waivers for impecunious requesters	---	2	NO
27	There are no limitations on or charges for reuse of information received from public bodies, except where a third party (which is not a public authority) holds a legally-protected copyright over the information.	Score: No=0, Yes=2 points	2	YES		The Principle of Disposing of Information Article 7 A beneficiary, who has information available, has the right to present this information to the public.	This article doesnt mention the requirements of the indicator

Croatia > Exceptions

Indicator	Description	Scoring instructions	MAX score	Findings	Points	Article	Comments
28	The standards in the RTI Law trump restrictions on information disclosure (secrecy provisions) in other legislation to the extent of any conflict.	Score 4 points for a resounding "yes" and 1/2/3 points if only for some classes of information or for some exceptions. If the state secrets law is not trumped by the RTI law max score is 2 points. >	4	NO
29	The exceptions to the right of access are consistent with international standards. Permissible exceptions are: national security; international relations; public health and safety; the prevention, investigation and prosecution of legal wrongs; privacy; legitimate commercial and other economic interests; management of the economy; fair administration of justice and legal advice privilege; conservation of the environment; and legitimate policy making and other operations of public authorities. It is also permissible to refer requesters to information which is already publicly available, for example online or in published form.	Score 10 points and then deduct 1 point for each exception which either (a) falls outside of this list and/or (b) is more broadly framed	10	YES		Art. 8 Excemptions and their durations	All exceptions are under the international standars.
30	A harm test applies to all exceptions, so that it is only where disclosure poses a risk of actual harm to a protected interest that it may be refused.	Score 4 points and then deduct 1 point for each exception which is not subject to the harm test	4	YES		8 (4) By way of exception, the public authority competent to act upon request shall provide access to information referred to in paragraphs 1 and 2 of this Article if such conduct is in the public interest and is necessary to accomplish a legally stipulated purpose, and if it is proportionate to the aim to be accomplished.	I couldn´t find the article… Ive just found the article 8.3 where the law have a previsio of harm test when the publication would endanger the right of intellectual property…
31	There is a mandatory public interest override so that information must be disclosed where this is in the overall public interest, even if this may harm a protected interest. There are ‘hard’ overrides (which apply absolutely), for example for information about human rights, corruption or crimes against humanity.	Consider whether the override is subject to overarching limitations, whether it applies to only some exceptions, and whether it is mandatory.	4	YES		(4) By way of exception, the public authority competent to act upon request shall provide access to information referred to in paragraphs 1 and 2 of this Article if such conduct is in the public interest and is necessary to accomplish a legally stipulated purpose, and if it is proportionate to the aim to be accomplished.	I couldn´t find the article…
32	Information must be released as soon as an exception ceases to apply (for example, for after a contract tender process decision has been taken). The law contains a clause stating that exceptions to protect public interests do not apply to information which is over 20 years old.	Score 1 point for each	2	YES		Art. 8.3 "Information to which the right of access is denied for the reasons given in Paragraph 2, item 6 of this Article shall become available to the public when so determined by the one who may suffer harm by the publication of the information, but no longer than 20 years from the day the information came into being, unless a longer time period is established by law or other regulations.	It is only referred to the cases where the publication would endanger the right of intellectual property.
33	Clear and appropriate procedures are in place for consulting with third parties who provided information which is the subject of a request on a confidential basis. Public authorities shall take into account any objections by third parties when considering requests for information, but third parties do not have veto power over the release of information.	Score: 1 point for consultation, 1 further point if original time frames must be respected and the law allows for expedited appeals.	2	NO
34	There is a severability clause so that where only part of a record is covered by an exception the remainder must be disclosed.	Score 1 point if yes but sometimes can be refused (eg: if deletions render meaningless the document) and 2 points if partial access must always be granted	2	YES		Art 8 (6) "If the requested information contains data classified by a degree of secrecy, the parts which are not classified shall be made available."
35	When refusing to provide access to information, public authorities must a) state the exact legal grounds and reason(s) for the refusal and b) inform the applicant of the relevant appeals procedures.	Score Y/N: 1 point for a and 1 point for b	2	YES		Art 4: (5) I"f there is any restriction to the right of access to certain information, the body of public authority is obliged to state in a separate decision which category of exception it is, or the reasons why it has decided to deny the information." Article 98.6 THE GENERAL ADMINISTRATIVE PROCEDURE ACT "The instructions on the legal remedy shall inform the party whether it is possible to lodge an appeal or institute an administrative dispute against the decision, before which body, in what time limit and in which manner."

Croatia > Appeals

Indicator	Description	Scoring instructions	MAX score	Findings	Points	Article	Comments
36	The law offers an internal appeal which is simple, free of charge and completed within clear timelines (20 working days or less).	Score 2 points if the internal appeal fulfills these criteria, 1 point if an appeal is offered that does not fulfill this criteria, 0 for no internal appeals.	2	YES		Article 17 An applicant may appeal against the first-instance decision to a second-instance body within 15 days from the date the decision was served. (2) An applicant may also appeal or initiate an administrative dispute if a public authority fails to decide on the applicant´s request within the stipulated deadline. (3) A decision on the appeal against the first-instance decision shall be made by an independent body for the protection of the right of access to information as the second-instance body. (4) The second-instance body shall issue and serve the decision on the appeal to the party as soon as possible and not later than 30 days from the date of submission of a proper appeal. (5) By way of exception, when in appeal proceedings the second-instance body needs to conduct the procedure referred to in Article 8, paragraph 4 of this Act, it must render the decision on appeal and serve it to the applicant not later than 60 days from the date of submission of a proper appeal. (6) Public authorities shall, within the procedure upon appeal regarding restriction of information from Article 8, paragraph 2 of this Act and information protected by the law that regulates protection of personal data, enable insight to the second-instance body into the information that are the subject of the proceedings. When it establishes that the appeal is well-founded, the second-instance body shall render a decision ordering the public authority to grant the authorised person free access to information. (7) No appeal shall be possible against the decision of the second-instance body, but an action may be brought before court initiating an administrative dispute. The court action procedure shall be urgent.	I couldn´t find this content in the law… CHECK IF THIS SECTION IS RIGHT!
37	Requesters have the right to lodge an (external) appeal with an independent administrative oversight body (e.g. an information commission or ombudsman).	1 for partial, 2 for yes	2	YES		17a1) The independent body for the protection of the right of access to information shall, apart from its activities as the second-instance body in deciding appeals with regard to the right of access to information, perform the following activities: - report to competent central state administration bodies on the compliance of public authorities with the obligations stipulated by this Act; - propose measures for the training of information officers in public authorities and familiarising them with their obligations with regard to the application of this Act; - provide initiatives for the adoption or amendment of regulations for the purpose of implementation and promotion of the right of access to information; - report on the rights of users to access information which are regulated by this Act; - perform other activities prescribed by this and other Acts	17a1) The independent body for the protection of the right of access to information shall, apart from its activities as the second-instance body in deciding appeals with regard to the right of access to information, perform the following activities:
38	The member(s) of the oversight body are appointed in a manner that is protected against political interference and have security of tenure so they are protected against arbitrary dismissal (procedurally/substantively) once appointed.	Score: 1 point for appointment procedure, 1 point for security of tenure	2	NO
39	The oversight body reports to and has its budget approved by the parliament, or other effective mechanisms are in place to protect its financial independence.	Score 1 point for reports to parliament, 1 point for budget approved by parliament	2	YES		mentioned in THE ACT ON PERSONAL DATA PROTECTION (103/03, 118/06, 41/08)	Article 28 In carrying out its activities as stipulated by this Act, the Agency shall be independent and shall be responsible to the Croatian Parliament. Resources for the Agency operation shall be secured from the State Budget of the Republic of Croatia. The organization and operation of the Agency shall be regulated by the Agency Statute, endorsed by the Croatian Parliament.
40	There are prohibitions on individuals with strong political connections from being appointed to this body and requirements of professional expertise.	Score 1 point for not politically connected, 1 point for professional expertise	2	NO
41	The independent oversight body has the necessary mandate and power to perform its functions, including to review classified documents and inspect the premises of public bodies..	Score 1 point for reviewing classified documents, 1 point for inspection powers	2	Partially		17 (6) Public authorities shall, within the procedure upon appeal regarding restriction of information from Article 8, paragraph 2 of this Act and information protected by the law that regulates protection of personal data, enable insight to the second-instance body into the information that are the subject of the proceedings. When it establishes that the appeal is well-founded, the second-instance body shall render a decision ordering the public authority to grant the authorised person free access to information.
42	The decisions of the independent oversight body are binding.	Score N=0, Y=2 points	2	YES		17 (7) No appeal shall be possible against the decision of the second-instance body, but an action may be brought before court initiating an administrative dispute. The court action procedure shall be urgent.	Also relevant are the provisions of the Art. 115-120 of the GAPA.
43	In deciding an appeal, the independent oversight body has the power to order appropriate remedies for the requester, including the declassification of information.	1 for partial, 2 for fully	2	YES		17 (6) Public authorities shall, within the procedure upon appeal regarding restriction of information from Article 8, paragraph 2 of this Act and information protected by the law that regulates protection of personal data, enable insight to the second-instance body into the information that are the subject of the proceedings. When it establishes that the appeal is well-founded, the second-instance body shall render a decision ordering the public authority to grant the authorised person free access to information.
44	Requesters have the right to lodge a judicial appeal.	1 for partially, 2 for fully.	2	YES		Art. 17 paragraph 2
45	Appeals to the oversight body (where applicable, or to the judiciary if no such body exists) are free of charge and do not require legal assistance.	1 for free, 1 for no lawyer required.	2	YES		Article 19 (1) Users of the right of access to information shall be exempt from administrative fee payment in proceedings before public authorities.
46	The grounds for appeal to the oversight body (where applicable, or to the judiciary if no such body exists) are broad (including not only refusals to provide information but also refusals to provide information in the form requested, administrative silence and other breach of timelines, charging excessive fees, etc.).	Score 1 point for appealing refusals, additional points for appealing other violations.	4	YES		17 (2) An applicant may also appeal or initiate an administrative dispute if a public authority fails to decide on the applican´s request within the stipulated deadline.	Also relevant are the provisions of the Art. 17 (1) of the FOIA, as well as of Art. 101 (3) and Art. 108 of the GAPA (generally, there are no limitations of the grounds for an appeal in Croatian administrative procedure).
47	Clear procedures, including timelines, are in place for dealing with external appeals (oversight/judicial).	Score 1 point for clear procedures, 1 point for timelines.	2	YES		Art. 17 (4) The second-instance body shall issue and serve the decision on the appeal to the party as soon as possible and not later than 30 days from the date of submission of a proper appeal.
48	In the appeal process (oversight/judicial/) the government bears the burden of demonstrating that it did not operate in breach of the rules.	Score Y/N and award 2 points for yes.	2	NO
49	The external appellate body has the power to impose appropriate structural measures on the public authority (e.g. to conduct more training or to engage in better record management)	1 for partial, 2 for fully.	2	NO

Croatia > Sanctions & Proteccions

Indicator	Description	Scoring instructions	MAX score	Findings	Points	Article	Comments
50	Sanctions may be imposed on those who wilfully act to undermine the right to information, including through the unauthorised destruction of information.	Score 1 point for sanctions for underming right, 1 point for destruction of documents	2	YES		Article 26 Penal Provisions"(1) Legal persons with public authority who in violation of the provisions of this act do not allow or limit the exercise of the right of access to information shall be penalized for this misdemeanor by a fine of 20,000.00 to 100,000.00 kunas. (2) For the misdemeanor in Paragraph 1 of this Article, the responsible person within the body of public authority shall also be penalized with a fine of 5,000.00 to 10,000.00 kunas. (3) Physical persons who damage, destroy, conceal or in any other way make unavailable documents containing information with the intent to deny the exercise of the right of access to information, shall be penalized with a fine of 1,000.00 to 8,000.00 kunas. (4) For the misdemeanor in Paragraph 3 the responsible person in the body of public authority shall be penalized by a fine of 5,000.00 to 10,000.00 kunas or imprisonment for up to sixty days."
51	There is a system for redressing the problem of public authorities which systematically fail to disclose information or underperform (either through imposing sanctions on them or requiring remedial actions of them).	Score 1 point for either remedial action or sanctions, 2 points for both	2	NO
52	The independent oversight body and its staff are granted legal immunity for acts undertaken in good faith in the exercise or performance of any power, duty or function under the RTI Law. Others are granted similar immunity for the good faith release of information pursuant to the RTI Law.	Score 1 for oversight body, 1 for immunity for others	2	Partially		ART23. Protection to Information Officer
53	There are legal protections against imposing sanctions on those who, in good faith, release information which discloses wrongdoing (i.e. whistleblowers).	Score 2 for strong protections, 1 for moderate protections	2	NO

Croatia > Promotional measures

Indicator	Description	Scoring instructions	MAX score	Findings	Points	Article	Comments
54	Public authorities are required to appoint dedicated officials (information officers) or units with a responsibility for ensuring that they comply with their information disclosure obligations.	Score Y/N, Y=2 points	2	YES		Information Officer, Article 22 (1) The body of public authority, in order to provide access to information, is obliged to render a decision to designate a special official person, with authority to decide on the exercise of the right of access to information (hereinafter: the information officer). (2) The body of public authority is obliged to acquaint the public with official data on the information officer, and on the manner in which he/she works.
55	A central body, such as an information commission(er) or government department, is given overall responsibility for promoting the right to information.	Score Y/N, Y=2 points	2	YES		Art. 22. (4) The information officer shall undertake all tasks and measures necessary in order to run the catalogue in an orderly manner, for which he/she is directly responsible to the head of the body of public authority.
56	Public awareness-raising efforts (e.g. producing a guide for the public or introducing RTI awareness into schools) are required to be undertaken by law.	Score Y/N, Y=2 points	2	YES		Art. 22 "(3) Information officers shall: 1) carry out tasks to decide individual requests and the regular publication of information, in accordance with their internal organization; 2) work to improve the manner of processing, classification, storage and publication of information contained in official documents relating to the work of the body of public authority; 3) provide essential help for applicants in relation to the exercise of their rights established in this Act."
57	A system is in place whereby minimum standards regarding the management of records are set and applied.	Score Y/N, Y=2 points	2	YES		Art. 22 "(4) The information officer shall undertake all tasks and measures necessary in order to run the catalogue in an orderly manner, for which he/she is directly responsible to the head of the body of public authority."
58	Public authorities are required to create and update lists or registers of the documents in their possession, and to make these public.	Score Y/N, Y=2 points	2	YES		Art. 22 "(3) Information officers shall: 1) carry out tasks to decide individual requests and the regular publication of information, in accordance with their internal organization; 2) work to improve the manner of processing, classification, storage and publication of information contained in official documents relating to the work of the body of public authority; 3) provide essential help for applicants in relation to the exercise of their rights established in this Act."
59	Training programs for officials are required	Score Y/N, Y=2 points	2	YES
60	Public authorities are required to report annually on the actions they have taken to implement their disclosure obligations. This includes statistics on requests received and how they were dealt with.	Score Y/N, Y=2 points	2	YES		art. 25.1 "All bodies of public authority are obliged to send a report to the ministry responsible for general administrative affairs on the implementation of this Act in the previous year on the basis of data contained in the catalogue of information in Article 22, Paragraph 4 of this Act, by 31 January at the latest."
61	A central body, such as an information commission(er) or government department, has an obligation to present a consolidated report to the legislature on implementation of the law.	Score Y/N, Y=2 points	2	YES		Art. 25.2 "The Government of the Republic of Croatia shall submit a report by 31 March at the latest on the implementation of this Act in the previous year to the Croatian Parliament for approval, and, once it has been approved, it shall be published in Narodne novine (the Official Gazette)."